You need to have a zendesk account to do so.
1. Connect to zendesk then click on "Submit a request"
If you are already on one of our guides, you can click on "Submit a request".
2. Fill the form
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Field name |
Function |
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CC |
persons that you want to put in copy of the request |
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Organization |
This field determines which team your request will be sent to. This is very important if you work on several countries, products or subjects. Yepgarage has his team, Topics about SEO is another team (SDO), Ecommerce website is a specific team (Ecom) etc |
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Ticket Type |
Is it a support, a bug, an evolution, etc.? |
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Priority |
Determine the priority level of the request |
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Description |
Tell us about the problem/question you're having, or the development you'd like to see, with as much information as possible. As we don't have access to your day-to-day business vision, we can only rely on the information you provide. The more precise and complete this information is, the faster and more relevant our response will be. Please refer to the following documentation : Recommendations for opening a ticket |
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Subject |
A short, precise title that sums up the situation |
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Attachments |
images, pdf, word, light video etc |
3. Submit the form
Note that : if you need more organizations to send your requests to the right groups, please contact us. We will complete your access.